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Cleaning Service Memphis EKquisite Cleaning Services
Frequently Asked Questions
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.
ABSOLUTELY! We love your fur babies. We do ask that if they have health conditions, are anxious or aggressive to please keep them in a safe space for their protection and for the protection of our technicians. We do not mind if your friendly pets roam the house although you MUST be aware that there are chemicals present and we are not liable for your pets getting into them although we do our best to avoid this. We do not feed, walk pets or let them out/in due to liability reasons. Pets tend to make messes wherever they go regardless if they shed or not, for this reason we do require a PET CLEANING add on.
We do charge a pet fee of $30 per pet. The pet fee covers cleaning of pet fur, food, and stains/spots created by your pet. It also covers changing our vacuum filters and cleaning our vacuum after your cleaning as to not affect other customers with allergies.
If we arrive and there is a pet we were not aware of, we reserve the right to add on Pet Cleaning at the time of service.
However, we do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we arrive to your home and determine these things exist, your appointment will be cancelled with a $full charge cancellation fee. Please understand that when we you book your appointment our cleaning technician has been assigned your home to clean with expectations of cleaning to get paid to provide for a living for themselves and their families.
If we arrive to your home and determine there is excessive dirt, dust, or organization required, we will add an additional heavy duty fee to your booking on top of the original deep cleaning extra. The heavy duty fee starts at an additional $75 up to 200 depending on the home. Why will this be an add-on? It will take additional time, more effort, and the use of more products to be used .
To avoid this issue we highly recommend your first cleaning with EKquisite Cleaning Services is a deep clean . If we arrive to your home and determine you need additional services or a different type of service, we will notify you right away and discuss your options and pricing. We will update your booking accordingly.
No. All of our pricing does not include any tips or gratuity.
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.
We get this question all the time. While there is no magic number, those who choose to tip generally give around $20– $50 per maid. You can tip your cleaner(s) in cash or add it at the time you book your cleaning appointment.
We sure do! We offer discounts for weekly, biweekly, and monthly service
No they are not. While we understand and respect everyone has different budgets, we’re proud of and stand by our pricing. We charge a flat rate based on the size of your home or job if commercial and equipment/supplies needed. Cleaning is hard labor, we employ minority women and provide them living wages to be able to provide for their families.
MANAGE YOUR ACCOUNT
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Booking your cleaning appointment is easy. To book your appointment click BOOK NOW Simply fill out the entire booking form, and that’s it!
You can also give us call and we can book your appointment over the phone. Please call us at (901) 531-9606.
Simply , click Login . You will then be prompted to sign-in using your email address and password you created .
Log into your account and update your card on file. Your new card will automatically be noted as your default card. Login
Log into your account Login and update your address in your upcoming booking. Alternatively you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page Login
You can submit a password change request on the customer login page Login
AVAILABILITY & CONFIRMATION
We make this super easy! You can either call our office (901) 531-9606 or visit our online booking page. Here you will find our availability in the section entitled “When would you like us to come?”. Just pick your desired date and time and you are all set!
Once we receive your cleaning service request, you’ll receive an initial booking confirmation. You’ll receive a second confirmation once we have found a cleaning professional for the date and time you selected.
For questions, concerns, or general inquiries, please email us at hello@ekquisitecleaning.com or call/text us directly at (901) 531-9606.
Payments/ Billing Process
1. A 25% deposit will charge at the time of booking our service
2. The remaining balance will have a hold placed on your card 3 days prior from the service date . This is not a charge just a hold to verify funds are available.
3. When your cleaner arrives they will conduct a brief walk through with you. This walk through helps ensure that the size and condition of your home matches the information submitted in your online order. After our cleaning technician has completed your service we ask that you both do a complete walkthrough of your home. We do this to make sure you are completely satisfied with our service.
4. The balance of your service will be charged following the completion of your service .
5. Once your card is charged, a receipt will be sent to you via email for your records.
We are a credit card only company. As such we only accept Visa, MasterCard, American Express, and Discover cards.
REFUNDS/ CANCELLATIONS/ RESCHEDULING
Refunds
- While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we’ll send someone out to make things right. That’s our promise to you!
- We stand by our services and provide a 200% happiness guarantee meaning if you notice that we miss something on our checklist which is rare, notify us within 48 hours and we will come back out free of charge to make it right. The cleaners must be allowed to come back into the home within the next 2 business days to make sure we get the problem ASAP. We do not provide any refunds to ensure that our technicians are compensated for their time.
Please note we do take before and after pictures and we can’t and don’t restore your home with cleaning. Something’s such as stains , markings are outside of our scope of work.
Rescheduling
- 1.As a courtesy to our hard working cleaners, please be sure to reschedule or cancel your booking at least 48 hours in advance of your service to avoid a cancellation fee. If you cancel before 48 hours, you will not be charged.
- If you cancel or reschedule after 48 hours of your booking, you will be charged a 25% cancellation charge of your service to ensure that our cleaning providers are compensated for their loss of work.
- If you cancel or reschedule within 24 hours, it is a 50% cancellation charge.
- If we arrive at your home and we are unable to access your home as instructed, we will make every effort to contact you and wait for 15 minutes. If we are still unable to access the property, we will process a non refundable full charge.
- If you reschedule your service after our 48 hour window policy ends those fees cannot go toward future bookings . Why you might want to know? We are a service based agency when our cleaners have scheduled appointments that are rescheduled and or cancel appointments that affects the time we specifically blocked off for you . We do realize things in life can happen to all of us and depending on the circumstances we will review and discuss with clients the reasoning of late cancellations and rescheduling.
We bring all the cleaning supplies needed to provide you with a great cleaning experience. However, we do ask to use your vacuum for residential cleaning clients who select standard and deep cleans . Moving cleans and post-construction cleans we will supply the vacuum cleaner and wet vacuum cleaner equipment.
We don’t want to take our vacuums into another client home who may have pet allergies etc .It is impossible to clean a vacuum thoroughly between cleaning homes.We do talk to clients once they have booked with us to discuss the use of their vacuum . If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
If you know you don’t have a high quality vacuum let us know on the booking form and we will accommodate your needs.
SAFETY & SECURITY
Yes. Your safety is our biggest concern. All of our cleaners must pass an extensive criminal background check before joining EKquisite Cleaning Services. We pride ourselves on only recruiting and hiring only the best and most trustworthy cleaners.
Absolutely! All of our cleaners must pass a full criminal background check before joining EKquisite Cleaning Services team. In addition, all of our cleaning technicians must perform a series of “test” cleans before they are fully hired. We work hard make sure that only the best cleaners show up to your home.
EKquisite Cleaning Services works hard to make sure that every cleaning appointment is top notch. However, we know that sometimes things can go wrong. If something goes wrong, we will make it right. If you should experience any issues during your clean, please contact us and we will be here to help.
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes. Rest assured that we are a legitimate company. As such, we are fully licensed and insured.
Cleaning Products Used
Here at EKquisite Cleaning Services we use a combination of green and traditional cleaning products. While green products are used throughout the majority of your home or business, we prefer to use traditional products in bathrooms as that is the best way of disinfecting surfaces. We also use a few traditional products to provide a refreshing scent after each cleaning. For customers who prefer green products to be used exclusively or have chemical sensitivities, that’s not a problem! You can select green cleaning when you book your cleaning! And Just let us know about any sensitivities with certain products or smells and we can accommodate your needs.
We bring all the cleaning supplies needed to provide you with a great cleaning experience. However, we do ask to use your vacuum for residential cleaning do to some clients having pets and or excessive dirt and dust .
We don’t want to take our vacuums into another client home who may have pet allergies. It is impossible to clean a vacuum thoroughly between cleaning homes.
We do talk to clients once they have booked with us to discuss the use of their vacuum . If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Service Related Questions
Our standard clean is a light clean that covers all of the important areas of the home. This clean is perfect if we clean your house regularly. We also offer a deep clean which is a very thorough clean which is recommended if your home hasn’t been cleaned professionally in the last 3 months. To see what’s included in the standard clean, please check out our cleaning checklist here:
To see what’s included in the deep clean, please check out our cleaning checklist here:
To see what’s included in the move-in move -out clean, please check out our cleaning checklist here:
Absolutely! We offer a number of add-on services (ex. inside the refrigerator, laundry, cleaning inside the oven, etc) in which you can select during your time of booking.
Also, we include a “special instructions” section on our booking form. Feel free to provide additional information there as well.
Click here to see our booking form and learn more about our add-on services.
We currently service:
- Memphis,TN
- Arlington,TN
- Bartlett,TN
- Byhalia,MS
- Cordova,TN
- Collierville,TN
- Eads,TN
- Fisherville,TN
- Germantown,TN
- Lakeland,TN
- Millington,TN
- Oakland,TN
- Olive Branch,MS
- Piperton,TN
- Southaven,MS
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
That’s perfectly fine, you can provide us instructions and we work as quietly around you as possible. We would like to speak with you once the job is completed if possible to ensure that you are satisfied with your cleaning.
We typically send 1 – 4 cleaners to each job depending on the size of the home to be cleaned and the type of cleaning that needs to be completed.
We have a 1 hour arrival window. Please not we only book deep cleans and move-in move-out cleans during the morning due to the time it takes for these cleans .
We do make an effort to keep the same cleaners on every job but in the case of emergency or illness, another technician will be assigned with the same level of quality training.
Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture. If you would like to have anything moved especially for move in /move out cleans we highly suggest you move your stove and refrigerator out so we can clean throughly.
No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 – 5 feet .
It is rare that accidents happen but we are human and never claim to be perfect. We promise to never hide it from you and we immediately fill out a damage report to document the incident and address it with you immediately to make it right. We will make every effort to make it right. We do recommend placing sentimental items and breakables in safe areas where they are not easily bumped but we understand that this is not always feasible.
Our hours of operation are:
Monday – Friday: 8:30 am – 8:00 pm
Weekends 9:00 am- 6:00 pm and Closed holidays
Office Cleaning / Commercial Cleaning / Post-Construction Cleaning
We try to make this as easy as possible. You can either call our office ( 901) 531-9606 or fill out the quote form on our commercial cleaning page. Once we have that information, a EKquisite Cleaning Services representative will contact you within 24 hours to provide you with a ball park estimate. If that estimate sounds good to you, we will then need to schedule a short site visit walkthrough in order to finalize that quote.
Yes. Our reoccurring commercial cleaning services require a 6 month commitment. Don’t worry though. We allow you to try our services without any commitment for 30 days. If you would like to continue working with us after that 30 trail period, only then does the 6 month commitment come into play.
